Overview

MEDS2U values customer satisfaction and understands that trust is crucial when purchasing critical care and super specialty medicines online. Therefore, our refund policy is transparent and customer-friendly.

Eligibility for Refunds

You may be eligible for a refund if you received damaged, defective, or incorrect items.
Refunds may also be provided if you experience an adverse reaction to a medication purchased from our platform, subject to verification by a healthcare professional.
Refunds are not typically provided for change of mind or if the medication has been opened or used.

How to Request a Refund

To request a refund, please follow these simple steps:

Contact our customer service team within 2 days of receiving your order.
Provide your order number and details of the issue.
If applicable, include clear photos or documentation of the problem.

Refund Process

Once your refund request is received and approved, we will initiate the refund process. The method of refund may vary depending on your original payment method:

If you paid by credit or debit card, the refund will be credited back to the same card used for the purchase.
If you paid via an online payment platform (e.g., PayPal), the refund will be processed through that platform.
Refunds are typically processed within 5 business days, but it may take longer for the funds to appear in your account depending on your financial institution.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your satisfaction with every aspect of your experience at MEDS2U.

Thank you for choosing MEDS2U for your healthcare needs. We appreciate your trust and look forward to serving you with excellence.

MEDS2U Need help?

Contact us at {email} for questions related to refunds and returns.